Frequently Asked Questions

• Valid wrist bands are required for admittance into the waterpark and must be worn at all times
• All children who are not toilet trained must wear swim diapers
• Swim diapers are available for free at the Guest Services desk
• Guests with physical disabilities, heart conditions, neck, back problems or are pregnant are NOT permitted to use the slides
• Arms and hands should remain in the slide
• No running, diving, standing or kneeling inside the slide
• Zippers, buckles, rivets, or metal decorative pieces, wet suits, personal flotation devices, or life jackets are NOT allowed on the slides
• Ensure eye glasses are secure

They are permitted in the waterpark but, strollers must not be left unattended at anytime during your visit. Stroller parking is available (at own risk) in the back of the restaurant area. Wheelchairs are permitted in the shallow end of the wave pool when the waves are off.

Onsite parking in the garage is available starting at $40 per vehicle for the day.

Cameras are permitted in the waterpark everywhere except the bathroom & locker areas.
Cameras, camera phones, video camera, Go-Pros, and Selfie Sticks and other photography/videography devices are NOT permitted on any of the waterslides.

Water shoes are permitted on the slides, but cannot be worn by children when being measured for height requirements on the slide. Crocs are not permitted to be worn on the waterslides.

View Waterpark Child Admission Policy →
Children are not permitted in the park under the age of 16 without an adult present. The adult must remain in the park while the children swim. Children under the age of 13 years must be accompanied by an adult 16 years of age or older. Wave Pool: Children under the age of six are not allowed to swim without adult supervision. Outdoor Activity Pool: Children under 12 are not allowed to swim alone.Horseshoe Hot Springs: Adults only, must be 16 years or older to enter. It is also strongly advised that guests with heart conditions, medical conditions or pregnant women not enter the hot springs.

Everyone who enters the park must purchase a wristband and the wristband must be worn at all times. This includes adults who are not using the facilities and are only supervising children.

Complimentary towels are not available at the Waterpark. If you have forgotten your towel, we have towels available to purchase and yours to keep.

If you are planning a day at the Fallsview Indoor Waterpark, locker rentals that provide unlimited all day access are available for your convenience.  Our new digital lockers are available to rent via self-serve kiosks that accept credit cards only. Guests are encouraged to use these lockers to store items they will require during their day at the waterpark. The waterpark is not responsible for any lost or stolen items left unattended and unsecured.

Proper bathing attire is required.

• All guests must wear proper swimwear and take a shower with soap and water prior to entering the waterpark.
• Wetsuits, lifejackets, and flotation devices are not permitted on any slide.
• Swimwear with buckles, rivets, metal buttons, zippers, sharp objects, loose material/hanging fabric or extra laces are not permitted on slides.
• Loose bracelets or long necklaces are not permitted on any slide due to safety concerns.
• For hygienic reasons, undergarments should not be worn in the place of, or in addition to, appropriate bathing attire.
• We recognize the diversity of our guests and appreciate their cultural and religious customs. We ask that all guests wear appropriate dedicated aquatic apparel while using the waterpark facilities. Guests are not permitted to use attractions while wearing street clothes.
• Family-friendly bathing attire is required. Fallsview Indoor Waterpark reserves the right to determine what is considered “family-friendly bathing suits”
• Onlookers may wear street clothes although street shoes must be removed.

The waterpark provides a limited amount of approved lifejackets for your safety; however, they are first come first serve. We encourage all guests to bring their own floatation devices (approved by the Ministry of Transportation and/or Coast Guard) to be used in the waterpark.The lifejackets provided by Fallsview Indoor Waterpark are safety approved, and may be used in any area of the Waterpark except on the Waterslides, and Whirlpools.  We do not permit any outside pool toys or balls to be brought into the park.

The waterpark is required by law to have a minimum of 3 Lifeguards stations at the Wave Pool. Waterslides are staffed on the top and lower platforms on each side. All aquatic staff are trained in First Aid and CPR. Lifeguards are certified with the National Lifeguard Award (NL) through the Lifesaving Society of Canada.

The water is heated to 84-86 degrees Fahrenheit, and air is maintained at 86 degrees.

Yes, Guest Services carries a variety of items. For example, flip flops, swim suits, reusable water bottles, and goggles.  All sales are final.

Unfortunately no outside food or drinks are permitted in the Waterpark. The Beach Club restaurant is open for prepacked snacks (chips, cookies, ice cream), bottled drinks and beer.

Yes, as long as you are still wearing your wristband.

Yes, additional Hotel Waterpark Passes can be purchased at the hotel, to a maximum of 2 per day.

Guests of the Fallsview Indoor Waterpark and Falls Avenue Resort Hotels enjoy direct indoor access to parking in the Casino Niagara Parking Garage. In fact, the Waterpark is located at the top of the garage!

The check-in time varies depending on the hotel. Check-in begins at 4pm at Sheraton Fallsview, Crowne Plaza Fallsview and Skyline Hotel, while Clifton Victoria Inn at the Falls begins at 3pm. If you arrive prior to check-in, you can pick-up your hotel waterpark passes at the hotel front desk. We suggest that you pack your waterpark attire and any necessities in a smaller separate bag so you can maximize your time in the park.

The Waterpark is connected via an indoor walkways to the Sheraton Fallsview, Crowne Plaza Fallsview and the Skyline Hotel & Waterpark. Hotel dress code requires that proper attire (shirts, shoes, cover-ups) be worn while heading to and from the Waterpark and hotels. No wet clothing is to be worn in hotel lobbies or public areas.

If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stay home and reschedule your visit.  Please contact Reception as soon as possible at wpreception@niagarafallshotels.com with all details.

All Guests need to make a reservation prior to visiting the Fallsview Indoor Waterpark. We cannot guarantee access to the waterpark if tickets aren’t purchased in advance.

For day admissions, you are welcome to stay as long as you wish on the day of your admission. If you have purchased a Hotel Waterpark package, on your arrival day passes are valid until the park closes and from park open until 3pm on the following day.

Reservations are non-refundable and non-transferable once booked online.